Terms & Conditions

1. Company Information

This website is operated by Yakiwood Ltd (or your registered UK entity).

Registered address: [Insert UK address]

Company number: [Insert number]

Email: [Insert email]

Phone: [Insert phone]

By placing an order on this website, you agree to these Terms & Conditions.

2. Products

We supply charred timber cladding and decking boards.

Due to the nature of wood as a natural material, the following variations are natural characteristics and do not constitute defects:

Images displayed on the website are for illustrative purposes only.

• Colour
• Texture
• Grain
• Minor cracks or surface changes

3. Orders & Payment

All orders must be paid in full at checkout.

An order is considered accepted once payment is successfully received and confirmation email is issued.

We reserve the right to refuse or cancel any order prior to dispatch.

4. Custom-Made Products

Products manufactured according to customer-selected options are classified as custom-made goods.

Products manufactured according to customer-selected:

By placing such an order, you acknowledge that production begins shortly after payment confirmation.

Custom-made products cannot be cancelled once production has started.

• Dimensions
• Finish
• Colour
• Quantity

5. Delivery

Delivery is available throughout mainland United Kingdom.

Due to size and weight, delivery is made via pallet freight.

Delivery is kerbside only.

Risk passes to the customer upon delivery.

Customer must:

• Ensure safe vehicle access
• Be present at delivery
• Inspect goods upon arrival

6. Right to Cancel (Consumer Contracts Regulations 2013)

Consumers have 14 days to cancel standard (non-custom) goods purchased online.

This right does NOT apply to:

Therefore, custom-made timber boards are non-cancellable once production has commenced.

• Goods made to the consumer’s specifications or clearly personalised goods

7. Returns – Standard (Non-Custom) Products

If the product is standard stock (non-custom):

• Cancellation is allowed within 14 days of delivery
• Goods must be unused and in resalable condition
• Customer is responsible for return shipping costs
• Refund excludes original delivery charges
• Refunds are processed within 14 days of receiving returned goods

8. Faulty or Damaged Goods

Under the Consumer Rights Act 2015, goods must be:

If goods are faulty:

We may offer:

• As described
• Of satisfactory quality
• Fit for purpose
• Notify us within 48 hours
• Provide photographic evidence
• Replacement
• Repair
• Partial or full refund
• Natural wood variation is not considered a defect

9. Limitation of Liability

We shall not be liable for:

Our total liability shall not exceed the value of the order.

• Indirect losses
• Installation errors
• Damage caused by improper storage or handling

10. Force Majeure

We are not liable for delays caused by circumstances beyond our control including:

• Transport disruptions
• Material shortages
• Natural events

11. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of UK courts.